These Terms & Conditions govern the SMS text messaging program offered by Senior Thrive (“we,” “us,” “our”) in connection with non-emergency medical transport bookings made through https://seniorthrivewa.com. By opting in, you agree to these terms.
Program description. Our SMS program sends automated, transactional text messages related to your scheduled rides — specifically booking confirmations and pickup reminders. We do not send marketing or promotional messages through this program.
How to opt in. You opt in by completing the ride booking form on our website, entering your cell phone number, and checking the consent box, which reads: “I consent to receive automated SMS text messages about my ride (booking confirmations and reminders) at the cell number I provided. Message and data rates may apply. Reply STOP to opt out.” Consent is captured when you submit your booking.
Message frequency. Message frequency varies based on your bookings — for example, a confirmation and one or more reminders per scheduled ride.
Cost. Message and data rates may apply, depending on your mobile carrier and plan. We do not charge for the messages, but your carrier’s standard rates apply.
How to opt out. You can cancel the SMS service at any time by replying STOP to any message. After you reply STOP, we will send a single confirmation that you have been unsubscribed, and you will not receive further texts unless you opt in again.
How to get help. Reply HELP to any message for assistance, or contact us at SeniorThrive@outlook.com.
Carrier disclaimer. Message delivery depends on your wireless carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
Eligibility. You must be the account holder or authorized user of the mobile number you provide, and you must be able to give consent for that number to receive messages.
Your responsibilities. You agree to provide accurate contact information and to notify us if your mobile number changes or is reassigned, so we do not message a number that no longer belongs to you.
Privacy. Your information is handled as described in our Privacy Policy at https://seniorthrivewa.com/privacy-policy/, including our commitment that mobile information is not shared with third parties or affiliates for marketing or promotional purposes.
Changes to these terms. We may update these Terms & Conditions from time to time. The current version is posted at https://seniorthrivewa.com/terms-conditions/
Contact. Senior Thrive at SeniorThrive@outlook.com or directly on our website under “Contact”